Before you head out

Tote bags will be dropped off at your business and contain the packages you will deliver to customers that day. You are required to be at your business to receive the tote and packages. Packages may not be left unattended outside of your business. Packages must be kept in a neat, dry, secure, and clean area at all times.

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Scanning packages

Scan the tote bag(s) and any remaining packages into the Hub app to confirm packages are at your location.

Open the Amazon Delivery app, navigate to Pick up, and select Schedule → Ready to deliver → Stay on duty and continue → Start new pickup.
Scan the tote(s) and any remaining packages into the app to generate your route.
Swipe to finish and tap Start travel to begin making deliveries.

If scanning errors occur, refer to the Troubleshooting section in this guide.

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Make deliveries quick and efficient

Here are a few best practices to help streamline the delivery process:

Sort packages: Packages arrive unsorted. Each Hub Partner develops their own sorting strategy. Here are three commonly-used methods:
- ‍Directional Sorting: Divide packages by compass directions (North, South, East, West) to create geographic zones.‍
- Geographic Boundary Sorting: Use natural boundaries (rivers, highways) to create delivery zones and minimize backtracking.‍
- Balanced Distribution Sorting: If you have multiple Delivery Associates (DAs), divide packages evenly between them for balanced workloads.

Group deliveries by location (North, South, East, West) or by street name or number. Use both the Map and List view when packages are in the itinerary.
Distribute packages evenly: Balance the number of packages between DAs to make the workload manageable.
Organize small packages: Group small items (like poly-bags) into clear plastic containers for easy access.
Find timed packages: In your itinerary, make note of business addresses on your route and prioritize delivering to them within their business hours.
Use SAL (Sort assist labels): Use the yellow labels on boxes to group packages by letters, then numerically from smallest to greatest. Stops will be organized by letter followed by number, so keep early stops close-by.

Please return the totes to your Supply Route driver on the following day.

For more delivery best practices and tips on optimizing your deliveries, check out the Learning portal in the Amazon Delivery app by clicking Main menu → Learning Portal → Library.

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Amazon branding

Using the branded vests and hats from your welcome kit will make customers aware that you and your DAs are delivering Amazon packages.

Amazon delivery worker scanning packages outside a delivery van on a sunny day.

Making deliveries

Select Start travel and begin navigating to the location on the screen.
After arriving at the location select I've parked and review notes to verify the address.
Press Continue with package, match the code on the app to the package in your vehicle, scan the package, and proceed to the drop off location.
Select precise delivery location based on the customer specific preferences or protection from weather.
Take a clear, well-lit photo and avoid capturing personal information or people.
Swipe to finish.

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Finishing your deliveries

When all packages are delivered, your store in the Hub app will automatically close. If packages remain in your itinerary, follow these steps to close your store:

Open the Hub app. Click on Main menu → Daily summary.
Scroll to the bottom and click Close store.
After completing deliveries, check the Daily summary to verify all packages are marked with the correct status.

If you were unable to complete a same-day delivery or had a package delivery question, contact off-road support

Frequently asked questions

How do I contact Support if I need help with my deliveries?

To contact Shipping and Delivery Support through the Amazon Delivery App:

Select the question mark icon in the top right corner of the app home screen
Select "Driver Support" from the menu
Choose your specific support category to view help articles and troubleshooting guidance
Review the provided information for your issue
If unresolved, scroll to the bottom of the help article and select the contact option for direct assistance

Pro Tip: Select the most relevant support category for faster, more accurate help.

What should I do if I am unable to scan the container?

If you are unable to scan the container, scan the packages one at a time.

What should I do if the package status is canceled, rejected, or not on my route?

Canceled or Rejected Packages: Return any canceled or rejected packages to the Supply Route Driver during tomorrow's delivery.

Packages Not on Your Route: Contact Driver Support through the Delivery App for assistance and next steps.

What should I do if the package is not scanning?

Scan the package into the app as follows:

Open the Amazon Delivery App
Select Driver Support from the menu
Select Schedule
Select Ready to Deliver
Select Go On Duty
Start New Pick up

What should I do if the package barcode is missing or damaged?

You can manually type in the Tracking ID located on the package. You find it on the package label. Your tracking ID will start with a "TBA".

What should I do if I am unable to deliver due to weather/road conditions or expected personal reasons?

If you were unable to complete a same-day delivery or had a package delivery question, Call +1 (855) 953-9052, text +1 (888) 402-5642, or complete a Partner Support Form located in the Hub app by tapping the Help (?) button → Resources → Partner Support Form..

How do I return a package to the station?

You can return the package to the station with the Supply Route driver.

What should I do if the Supply Route totes are left at the store?

Return the empty totes with your Supply Route Driver the next time they are there.

What if I am unable to complete a delivery?

There are multiple reasons why you are unable to deliver: the business being closed, unable to locate the delivery location, or there not being a safe location. If you experience one of these issues, you can reach out to the customer through the Delivery App. If you are unable to reach the customer, contact Driver Support through the Delivery App for further assistance in delivering the package.

If you are still unable to deliver the package, mark it undeliverable in the Delivery App. Always attempt deliveries at least once a day for three consecutive days before returning a package to the Supply Route driver.