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Delivery pauses

Delivery pauses are days in which a Hub Partner is paused from delivery for Hub Delivery.

Things to know

  • Hub Partners operating in the US, receive a set number of delivery pauses per calendar year. To see how many delivery pauses you're eligible for, click ‘View Pause Policies’ in the Hub app under ‘Delivery Pause Scheduling.’
  • During Peak season, Hub Partners may use up to 2 of your total delivery pauses on restricted dates. Restricted dates are defined as 7 days after Prime Day and the period between Black Friday and Christmas Eve.
  • In addition to the standard delivery pauses, Hub Partners receive a limited number of days for up to 2 qualifying life events per calendar year.
    Qualifying life events do not require advance notice; however, we ask that you inform us as soon as possible.
  • Delivery pauses must be submitted at least 7 days in advance per the program agreement.

How to submit a delivery pause request

To submit a delivery pause request:

  1. In the Hub app, navigate to Service preferences
  2. Click delivery pause
  3. Select the start date and end date for your pause
  4. Select from the listed delivery pause reasons
  5. Confirm the submission
  6. Review the confirmation screen to ensure the pause request is successfully recorded.

My Delivery Pause submission isn't going through. What should I do?

Confirm that your account is active

Delivery Pause submissions are only available to active partners. If you're still in the onboarding process, you won't be able to submit until you launch.

Check that your selected date is within the allowed window

Delivery Pauses cannot be scheduled for dates in the past and must fall within the maximum number of future days allowed.

Make sure you haven't reached your Delivery Pause limit

‍There is a cap on the number of Delivery Pauses you can schedule per period. If you've already reached the limit, you won't be able to submit additional days until the next period.

Force-close and reopen the Hub app‍

This refreshes your schedule and submission state, which can resolve temporary errors.

In the event you cannot submit your request, please contact your Account Manager.

Holidays

As a reminder, Hub Partners will not receive packages nor deliver to customers in observance of these holidays:

  • Fourth of July
  • Thanksgiving Day
  • Christmas Day
  • Day after Christmas
  • New Year’s Day

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