Emergency help

If you feel your safety is at risk, contact 911.

Never attempt a delivery if you feel unsafe. When you are in a safe location, contact Emergency Help through the Amazon Delivery app or call +1 (800)-942-3300 directly to report the incident.

For real-time on-road support

Contact on-road support for real time support with:

Delivery address
Completing a delivery for a package in your itinerary
Marking packages as delivered
Correcting a package status
Location-accuracy issues
Amazon Delivery app errors or troubleshooting

To contact: In the Hub App tap Help (?) button → Need more help → Contact Support

For off-road support

Contact Support for help with:

General Safety Information
Package Status Questions
Payment and Tax Information
Account Information Updates
Program Document Requests
Hub App Login Questions
Unable to Complete Delivery Today
General Feedback

To contact:

Call +1 (855) 953-9052
Text +1 (888) 402-5642, or
Complete a Partner Support Form located in the Hub App by tapping the Help (?) button → Resources → Partner Support Form. This form houses all support options in one convenient place and has additional features, including a chat function.

Phone and text are available Monday–Friday, 9:00 AM – 5:00 PM in your local time zone. The Partner Support Form is available anytime.